Careers

Our team members represent our company and are our greatest resource.

We believe in a team approach and treating each other with respect, while providing an environment where everyone can reach their fullest potential. We believe in rewarding our team members for their performance and loyalty, with benefits and opportunities for growth, education and promotion

It’s Fun, Exciting and Rewarding

When you join the Massy Stores Team, you become part of a vibrant group of employees. With a significant number of employees being shareholders, employees are themselves owners of the organization. Every year the list of “employee owners” increases and that means even more rewards for more team members. We have a track record of training, teaching, learning and advancement and so there are numerous opportunities to advance and become a dynamic industry professional!

We recognize that our Associates are the greatest assets to our business and key to our success. As such, we believe that it is of utmost importance to offer a wide range of benefits to our Associates.

Benefits for all eligible permanent associates

Life/Health Insurance – Employer/employee contributory.
Health Insurance – Medical, Optical and Dental coverage within the plan with various respective limits.   Coverage applies to both the employee and dependents of the employee, that is, spouse and children.

Compassionate leave – The company provides regular, full-time staff members with a bereavement leave of absence to arrange and attend a funeral and to see to the affairs of the estate of a deceased member of her or his immediate family.

Massy Stores, scholarships and grants – Given to the highest scoring in the Common Entrance exams of children of CFL full time employees over one year’s continuous service, in supervisor positions or below.

Pension Plan – Both the employee and employer contribute a percentage of the employee’s earnings, with the employer contributing a higher percentage than the employee in certain cases. The employee’s contributions are tax deductible.

Training/Educational Opportunities /Assistance – We provide training and educational opportunities to team members through our Supermarket Career Institute. We provide educational assistance which is determined on a case by case basis.

Discounts – Team members get discounts on pharmacy items as well as the Massy Stores Mega Membership Card.

Double points on loyalty programme at all Massy Stores – Team members get double points when they use the Massy Stores Loyalty Card

Staff incentive shares scheme – Team members over three years of continuous service have the opportunity to purchase company shares.

Staff Loans – This staff loan provision is available to team members with over one year of continuous service, and whose conduct and job performance are in good standing.

Employee Assistance Programme – We offer confidential professional counseling to employees to help cope with personal as well as work-related problems.  All services are fully paid for by the company.

Recognizing the constant need for Training, Massy Stores (SLU) Ltd opened up the doors of its own training institute in 2005. Our employees gain in house training in the form of lectures, online courses, and on the job training where they get a full grasp and understanding of their job and its importance.The following are a few of the programmes being offered by the Training Institute.

Orientation – This is a three- day programme where new team members are inducted into the company and are privy to company information, rules and regulations, company philosophy, customer service training, health and safety, introduction to food and health, shrink management and supermarket safety.

Supervision Series – New Supervisor programmes as well as other Supervisory Programmes are held yearly to ensure the consistent development of our supervisors.

High Potential Employees Programme – A+ performers are chosen using a criteria list. These candidates must then successfully complete an eighteen-month programme which focuses on different leadership skills and competencies. At the end of the programme these employees may be considered for promotional opportunities.

Manager’s Development Programme –This programme is designed with the aim of ensuring that managers gain a skill set of leadership and selected competency skills. This is a three-part program which can be completed over a period of five years.

Nadine Rosamond:   Pharmacy Supervisor

At Massy Stores I have a very strong sense of belonging and ownership. The opportunity to own shares is a great privilege and something that I have taken advantage of. In fact, I feel like a business owner.

By being given the opportunity for continuous formalized training for my personal self-development I am able to attain and maintain international standards in many aspects of my work. Massy Stores puts employees first and that makes all the difference.

Kellan Caroo: Front-End Supervisor      

I like working at Massy Stores because it provides me with a secure future with the benefits it offers to me as a team member. The company offers courses that afford me the opportunity to better myself career wise and also help maintain a professional approach.

Theodora Augustin Mann:  Merchandiser

Working with Massy Stores is like my second home, a place of Comfort, Joy, Peace, Kindness, Loyalty and Love. It is also a place of friendship.

Merlisa St. Marthe:  Merchandiser

I like working at Massy Stores because of the many opportunities to improve myself by learning to multitask in different areas within the supermarket industry. I also get to meet and interact with different customer’s everyday, which in turn gives us feedback on how to be better every day.

Kenneally Martelly: Receiving Supervisor

Working with the Massy Stores family I have learnt how to incorporate the values of business virtues in everyday life. I have and continue to enjoy learning through my company’s premium Supermarket Career Institute. This institution also trains, motivates and rewards team members through its recognition program. This program rewards staff members based on several things such as showing commitment and displaying excellent customer service. One would think, is there anything Massy Stores cannot do? A perfect answer would be no, there is nothing. As one of the best supermarket chains in the region, we also take part in donating food items, monetary contribution to sports clubs in Saint Lucia and many other worthy causes. I love working at Massy Stores for the fact that this company aims for success since success is what I aim for. It feels great to be a part of this company because we are given the opportunity to own part of it by way of purchasing shares. We are not there just to work and earn a living but also to secure our future. What more can I say “Massy Stores, delighting everyone, everyday, everytime.

Janice Flavien:   Perishables Supervisor

It’s a privilege working with Massy Stores as there are so many benefits for team members as well as the customer. Such benefits include Medical Insurance, Pension plan, Computer Training and free online courses. Not forgetting our recognition programme which rewards us for our service, commitment and dedication. At Massy Stores team members are trained and motivated by well trained staff at our very own Super market Career Institute. Team members and customers alike can use their loyalty points for payment of grocery items (I called it my Massy Stores credit card). So you see at Massy Stores everyone’s a winner. So why work anywhere else?

Evyann Emmanuel:  Paint Coordinator

Working with this dynamic company has been a phenomenal experience, from a seed blooming and growing continuously.The now rebranded Massy Stores has confirmed my need to continuously build the trust and loyalty of our customers.My interaction with Team Massy enables me to grow and improve in my offerings on a daily basis.My development both personally and professionally is important to the leaders of this company and this makes me feel valued.

Diana Albert: Customer Service Rep

I like working with Massy Stores because of the daily routine of meeting new people and providing that exceptional customers service. In fact no day is ever the same, each day new challenges and circumstances arise which help me stay focus. It’s a pleasure working with Massy stores a company that is growing in the right direction and takes care of their employees. I view Massy Stores as my home away from home, with magnificent family atmosphere where people are wonderful.

Andra Edwide: Loss Prevention Supervisor:

Our supermarket is simply beautiful and it’s mostly because of the warmth and love of friendly knowledgeable associates. Because of this attraction, I am impacted and encouraged to report for duty, knowing that I am going to work in an environment where customers are friendly and easy to interact with. Thank you Massy Stores Gourmet.

Diana Mourillon: Customer Service Representative

I am being constantly trained as a means of improving my skills. This is one of the many reasons I like working at Massy Stores because I feel that I am not static at my job. There are great benefits that help define me as an individual. These include lots of opportunities for promotions, bonuses, yearly salary reviews based on performance, Christmas loans, back to school loans, our pension plan just to name a few. I like the family like atmosphere as I enter each day when I report for work, fellow team members and management make me feel loved and cared for.

Hilea Alexander: Human Resource Administrative Assistant

Over the past fifteen years of working with Massy, multiple changes have taken place throughout the company; however, the most consistent factor is the company’s values and initiatives taken to recognize its staff. Massy never fails to show appreciation to their workers through the multiple employee benefits such as insurance, shares, pensions and more. The company encourages an atmosphere of teamwork and togetherness in order to create a family bond with all staff. Employees’ benefits also trickle down to the children of staff members, offering more than hundreds of scholarship programs to new secondary school students, including my two sons. The financial support given, as well as the flexible hours all allow for a comfortable, yet productive work environment. These are just a few general reasons, out of many, as to why I enjoy working with Massy.

Wayne Louis: Warehouse Manager

I love working at Massy Stores because it is innovative and provides opportunities for growth and development. It has great leadership skills which is essential for the competitive market. It also has a wide range of commodities which makes shopping at the store easier, The Massy team provide fantastic Customer Service and hard work becomes easy with team spirit.

Joyceline Flood: Store Manager

I have worked with Massy Stores for over twenty years, and I will do it all over again. This company is responsible for the well-rounded successful person that I have become. The feeling of great accomplishment, safety, love and care, are some of the values that drives me to continue on my journey here. If I were to list all the reasons I like working with this company, there will not be enough room in this paper to accommodate my book.

Therefore, permit me to say, that my love for people is the number one reason why I love working with this company. I am one of the fortunate mangers who have had the privilege of working at four different locations within the company. The journey of working with an amazing group of people has been nothing more but gratifying, fulfilling, successful, memorable and most of all it has made me into a strong and nurturing manager.

Many associates, managers, heads of department, operations managers managing director and valuable customers have touched my life in so many ways, I have cried, laugh, played, and danced, performed with them but most of all I continue to feel so much love that makes it so easy to give love back.

I often forget the challenges, and not so good moments I have encountered through this journey because the positives out way the negatives by far and so it makes my job of managing and training people a calling, more than a job. I will continue to give out my best to my team collogues and customers, I will continue to love this great team, I am honored to be one of the most valuable players.

Massy Stores is more than the supermarket stores, we have a support system which include the Warehouses and Head Office. See the below departments which support the Supermarkets.

Human Resource, Health & Safety, Training Department

This department is responsible for finding, screening, recruiting, and training job applicants, and administering employee-benefit programs. HR plays a key role in helping companies deal with a fast-changing environment and the greater demand for quality employees.

Part of this department is also the Health & Safety Department, which ensures that the business operates within the health and safety standards governed by Laws of the country.

Training Department – Continuously provides and develops programs for employees based on the needs of the organization.

Category Management, Merchandising and Sales Department

This department overlooks four areas of the supermarket operation.

• The management of the categories of products within the stores.  This team is responsible for the approval of all products being sold to customers, and for aligning our offering to satisfy their ever-changing needs while driving sales and profit.
• The implementation and management of the store layout and décor, and developing all categories by providing the customer with a pleasant shopping environment where plan-o-grams and creative merchandising highlight their needs.
• An Internal Sales function ensuring that all products at the warehouses are available in the stores, thereby assisting the growth of sales for all categories at Massy Stores Supermarkets and Gourmet.

• Local Supplier interaction by liaising with and providing support to all local manufacturers and suppliers in order to develop and promote the relationship between themselves and Massy stores.

Finance Department

Responsible for preparing and creating financial statements, maintaining financial records and documents, preparing budgets, ensuring compliance to our processes and paying creditors/suppliers. This department is also responsible for ensuring the team members are paid on time.

Purchasing Department

This department holds the responsibility for sourcing all the products sold at our Stores in a timely and cost effective manner. The team works with suppliers globally and locally all geared to provide customers’ value for their money in a manner profitable to our company. We also collaborate with other departments such as Marketing on promotions and Warehousing and Sales to ensure the stores are always well stocked. In short, Purchasing works diligently to source the right product at the right price, in the right place in the best quality to the satisfaction of Massy Stores and our valued customers.

Business Systems & IT Department- This department is responsible for finding new ways to improve business processes, deliver applications for the business, and implement governance for the use of technology and price integrity. This department enables the company’s employees to communicate, collaborate and automate routine task. The department is broken into 3 main areas

• I.T.- Is responsible for the technical Enterprise Resource Management and Communication
• Business Systems- Provides Data Management and Price Integrity
• Data- Focuses on Business reporting

Marketing, Customer Service & Corporate Communications Department

The objective of this department is to package the experience and value of shopping with all Massy brands. It is also responsible for executing the marketing plans for brands imported. Within this department, they are also responsible for all media communications on behalf of the business.

Customer Service Department – At its core plays an important role in facilitating the execution of great service, ensuring that our customers feel valued treated fairly and appreciated by our company.

Consumer Finance Department

The Consumer Finance Department works directly with customers through the review of loan applications submitted and the approval of loans. Financing is done through an array of appliances and consumer goods. In addition, this department is responsible for collection duties and assist customers in an effective payment plan and financial guidance. While the Consumer Finance department is, but not limited to approval of loans and collections, they also assist in the overall customer experience since responsibility lies in maintaining and providing regular contact and assistance to our customers. This makes a positive borrowing experience that guarantees customer satisfaction and return.

Compliance Department

The role of this department is to identify the risk areas within the company and how the company and its stakeholders can be protected by ensuring policies and procedures are followed. This department also has the responsibility to ensure that the policies and procedures that govern the organization exist, are adhered to and are up to date. More importantly, to ensure that operations are within good corporate governance.

Home Store

Massy Stores Home is the latest addition to the Massy Stores (SLU) family. The standalone store has two (2) locations, one towards the north of the island in Sunny Acres, Castries and one in the south in La-Tourney, Vieux Fort. Additionally, there is a Home Goods department ‘within’ Massy Stores Mega, Choc. These locations all provide a wide variety of Consumer Electronics, Furniture, Home Décor, House Wares, Small and Large Appliances, bed and bath and Exercise Equipment. Hire purchase is available, with Free Delivery Island wide. In addition, you can earn points with your Massy Card. Therese are just some of the many benefits of shopping at Massy Stores Home.

Warehousing

Massy Stores has two major warehousing locations with sole responsibility of receiving and de-stuffing of containers, storage of goods, and distribution of goods to Massy Locations Island wide.

Loss Prevention Department

This department plays a critical role in providing security and ensuring safety to both customers and employees within organization. Their critical tools will include the regulation of internal and external security, maintenance of security cameras and its related hardware/software components, inclusive of CCTV monitoring. This department also works closely with law enforcement to arrest and prosecute suspected shoplifters and dishonest employees.

Do you have a direct Human Resources phone number/email?
You can contact us via telephone by dialing 758-457-2000 and asking the Receptionist for the HR Department. Our direct email address is [email protected].

How old do you have to be to work at a Massy Stores?
18 & Over

What positions can a minor apply for?
If you’re 16 and over, you can apply for Entry level positions at the stores such as Cashiers, Merchandising Associates, and Courtesy Assistants, during the Easter and Christmas school breaks.

How do I apply?
You can apply online via our website, or collect an application form from any of our Stores or at our Head Office at Choc Estate, Castries.

How do I know what positions are available at a specific store? 
The specific positions that are available change regularly. To find out what positions are available at a particular point in time, we encourage you to visit your store of interest and speak with the manager about available positions.

If I am interested in a position in one of your stores, where do I send my resume? 
It would be best to send your resume to the particular store that you are interested in. However, resumes can also be sent in online, dropped off at our Head Office at Choc Estate, Castries, or sent via postal mail to Massy Stores, P.O. Box GM 580, Castries, St. Lucia.

How long is my application active?
6 months.