Customer Service Representative

JOB SUMMARY:

In this role, you will be responsible for overseeing the Massy Stores Loyalty Programme while coordinating key customer service and excellence initiatives across the business. You will play a vital part in enhancing customer experience, ensuring consistent service delivery, and supporting initiatives that strengthen shopper satisfaction and brand loyalty.

MAIN RESPONSIBILITES

• Effectively manage the loyalty card Program at the store
• Ensure Customer Service Delivery at the Customer Service
• Provide support to all Marketing initiatives at the
• Assist in the continuous evaluation process of the loyalty program and other customer service initiatives, and make recommendations when necessary.
• Effectively manage the Customer Feedback program at the stores and provide reports as is
• Maintain open, regular and effective communication with Customer Representatives at all Massy Stores locations and relevant internal customers to ensure there is uniformity of the processes.
• Administer in store surveys, ensuring timely data collection, entry and submission for analysis.

REQUIREMENTS

• Associate Degree or similar tertiary level qualification.
• 5 CXC’s including English and Mathematics.
• Minimum two (2) years relevant experience.
• Proficient in the use of various PC applications.
• Advance knowledge of SMS.
• Strong verbal and written communication skills.

QUALIFIED CANDIDATES PLEASE DO THE FOLLOWING:

Send a written application (resume) through your manager to:
The Human Resource Manager
Queens Lane, Castries.

Closing Date for applications: Friday, July 4th, 2025