Customer Notification

November 11, 2020

Valued Customers,

Following the fire on the morning of October 25th, 2020, which shut down our Waterfront location, we have received an outpouring of well wishes, warm words of comfort and expressions of concern and support. We wish to thank you immensely for all your calls and advice. Of note was your concern for the welfare of our staff at that location, more specifically the uncertainty regarding their job security.

Notwithstanding this disaster has taken place at a time when we already face tremendous financial challenges brought on by Covid-19, we want to reassure you that the welfare of our team has always been and remains a top priority. We are therefore confident that no team member is at risk of losing his/ her job as a result of this disaster. We all bear the burden of this trauma as one and this is a time that we will work together to rebuild and protect our future.

As of now:

1. All Waterfront team members have been reassigned to other locations within the company and are now settled into their new environments with relative ease.

2. The hours of our Boulevard Store have been extended to allow for more service time to customers.

3. All benefits extended to our Waterfront customers will continue to be provided at our other supermarket locations.

4. The Waterfront store recovery process has started in earnest. Every effort will be made to fast track this process safely, to allow for resumption of business at that location in the shortest possible time.

Thank you for your continued loyalty to Massy Stores (SLU).