About Us

Vision
The Premier Caribbean
Basin Retailer

– Continuously Extending
Our Reach.
Mission
Creating Value, Transforming Life through:


• Commitment to the satisfaction and happiness of our Associates
• Continuously building the trust and loyalty of our customers
• Delivering a delightful, pleasurable
and safe shopping experience to all
• Fostering a mutually beneficial and
ethical relationship with our suppliers
• Caring about our communities and
our environment
Values
Honesty and Integrity

Love and Care

Growth & Continuous Improvement

Responsibility

Collaboration

Respect
Our
Service
Motto
Delighting everyone,

everyday,

everytime
Our
Service
Credo
We will commit to:
A warm welcome from friendly knowledgeable associates

• Respecting our customers and partners
• Maintaining the highest quality standards in our offerings
• Helping to build the communities we serve
Tagline
Our Family

Serving Your Family

Our
Associate
Promise
Our associates are proud to be part of our family. They feel a sense of ownership and are respected and treated fairly. Our associates are Ambassadors of Massy Stores. They practice and promote: Honesty and Integrity, Love and Care, Growth and Continuous Improvement, Responsibility, Collaboration, Respect.
Our
Business
Partner
Promise
We will communicate honestly, openly and respectfully with our business partners.
We will honour our agreements. Our word is our bond.

We will commit to building sustainable relationships with our partners, with the aim of bringing the best value to our customers.
Milestones
AIM: To Build And Foster Relationships With Our Customers

• Greeting
“Let’s make a GREAT impression”
• Treatment “Customer is priority #1”
• Thanking “Show Appreciation”